Privacy Policy

Effective October 1, 2026

This Privacy Policy explains what personal information Choice Delivery SC (“Choice Delivery,” “we,” “us”) collects when you use our website (choicedeliverysc.com), our ordering app (app.choicedeliverysc.com) and the Choice Delivery Driver app (together, the “Services”), how we use and share it, and the choices you have. It applies to customers who book deliveries, the people who send or receive them, drivers, and website visitors. Our Terms & Conditions also apply.

The short version: we collect what we need to pick up and deliver your shipments, prove they were delivered, pay drivers and run our business. We don’t sell your personal information, and we don’t use advertising trackers.

Information we collect

Customers and business accounts

• Account details: name, email, phone number, company name, and your password (stored only in hashed form).
• Order details: pickup and delivery addresses and their map locations, contact names and phone numbers at each stop, delivery instructions, item descriptions, weights and piece counts, reference numbers, pickup times, and saved quotes.
• Payment details: card payments are handled by Stripe. We receive the payment status and amount; your card number goes directly to Stripe and is never sent to or stored by us.
• Communications: messages you send us through the website contact or business-plan forms, emails and calls.

Senders and receivers

When a customer books a delivery, they give us the names, phone numbers and addresses of the people at each stop. At pickup and delivery we collect a photo of the shipment, the signature and printed name of the person handing it off or receiving it, and the time.

Drivers

• Application and profile: name, email, phone, city and ZIP, profile photo, vehicle (type, make, model, year, color, license plate), and other profile details you provide.
• Documents: driver’s license and proof of insurance images, their expiration dates, and the results of background and driving-record checks you consent to.
• Location: while you’re online in the Driver app, your phone’s location is shared with us about every 30 seconds, including when the app is in the background or the screen is off if you allow “all the time” location access (Android shows a notification while this is on). Location sharing stops when you go offline. Your location is also recorded each time you arrive at or complete a stop, to confirm you were at the address.
• Work records: jobs accepted and completed, times, notes, proof of delivery, earnings and payouts.
• Device: a push-notification token so we can alert you about new jobs. The Driver app uses your camera only when you take a proof or profile photo or scan a barcode.

Everyone

• Technical information: IP address, browser or device type and request logs, used for security, rate limiting and troubleshooting.
• Browser storage: our apps keep your sign-in session on your device (browser storage or the phone’s secure storage). We don’t use advertising or cross-site tracking cookies.

How we use information

• To price, book, dispatch, carry and deliver shipments, and to show live tracking.
• To record proof of pickup and delivery, and to handle questions, disputes and claims.
• To process payments, refunds and additional charges, and to pay drivers.
• To review driver applications, check that documents are current, and keep customers, drivers and the public safe, including detecting fraud such as false locations or proof of delivery.
• To send service emails, such as order confirmations, status updates with tracking links, receipts, driver application updates and password resets. Customers can turn off order status emails in their account settings.
• To answer your messages, improve our Services, keep business and tax records, and comply with the law.

How we share information

We don’t sell or rent personal information, and we don’t share it for advertising. We share it only as follows:

• With drivers: the pickup and delivery details a driver needs to do the job (addresses, contact names and phone numbers, instructions and item details).
• With customers: the assigned driver’s name, photo, phone number and vehicle, the driver’s live location while the order is underway, and the proof of delivery for their orders.
• Through tracking links: anyone with an order’s tracking link (which customers can share, and which we include in order emails) can see its status, the stops, the driver’s first name, photo and vehicle, and the driver’s live location while it’s underway.
• With service providers that run parts of our Services for us, under agreements that limit how they can use the data:
  • Railway (application hosting) and Neon (database hosting);
  • Stripe (card payments and refunds);
  • Resend (sending email);
  • OpenStreetMap services (address search receives the address text you type; map images are loaded from OpenStreetMap’s servers, which see your IP address);
  • Expo (building the Driver app and delivering push notifications), and Google or Apple for notifications on their devices;
  • background-check providers, for drivers who consent to a check.
• For legal reasons: when required by law or legal process, to protect the rights, property or safety of Choice Delivery, our drivers, customers or others, or in connection with an insurance claim.
• Business transfers: if our business is sold or merged, information may transfer to the new owner, who must honor this policy.

How long we keep information

• Order records, including proof of delivery, are kept for at least as long as needed for claims, disputes, accounting and tax purposes (generally up to 7 years).
• Driver documents are kept while the driver account is active and for a reasonable period afterward for safety and legal records.
• Driver location history is kept with the jobs it relates to; live location while online is updated in place rather than stored as a full history.
• Website messages are kept as long as needed to respond and follow up. A short log of recently sent emails (recipient, subject and status) is kept for troubleshooting.

Your choices and rights

• Access and correction: you can view and update your profile in your account. Contact us for a copy of your information or to correct anything you can’t change yourself.
• Deleting your account: email info@choicedeliverysc.com from your account’s email address (or call us) to ask us to delete your account. We’ll delete or anonymize your personal information within 30 days, except records we must keep for legal, tax, safety or claim purposes, such as completed order records.
• Location: drivers can turn location sharing off by going offline, or in their phone settings. Location is required to accept and complete jobs.
• Emails: customers can turn off order status emails in their account. We’ll still send essential emails such as receipts and password resets.

Security

We use encrypted connections (HTTPS), hashed passwords, access controls that limit each person to the data their role needs, and reputable hosting providers. No system is perfectly secure, so please use a strong, unique password and tell us right away if you think your account has been compromised.

Children

Our Services are not directed to children under 13, and accounts are only for adults (18 and over; 21 and over for drivers). We don’t knowingly collect personal information from children.

Changes to this policy

We may update this policy. We’ll post the new version here with a new effective date, and notify account holders by email of significant changes.

Contact us