Terms & Conditions

Effective November 8, 2026

These Terms & Conditions (the “Terms”) govern your use of the courier and delivery services of Choice Delivery SC (“Choice Delivery,” “we,” “us”), our website at choicedeliverysc.com, the ordering app at app.choicedeliverysc.com, and the Choice Delivery Driver app (together, the “Services”). By creating an account, booking a delivery, or using the Services, you agree to these Terms and to our Privacy Policy. If you don’t agree, please don’t use the Services.

1. Accounts

You must be at least 18 years old and able to enter a binding contract to use the Services. When you create an account you agree to give accurate information and keep it up to date, to keep your password private, and that you’re responsible for everything done under your account. If you create an account for a business, you confirm you’re authorized to bind that business to these Terms, and coworkers you add to your company account can book and view that company’s orders.

We may suspend or close an account that breaks these Terms, is used for fraud, or puts our drivers or others at risk.

2. Booking and pricing

• Prices. Each delivery is priced from our current rate card using the vehicle you choose, the estimated driving distance, the service level (standard or rush), the number of stops, the declared weight, any add-ons (such as loading help or inside delivery) and any surcharges that apply (such as weekend, holiday, high-demand, bad-weather or fuel surcharges). The price and its breakdown are shown before you book.
• Price confirmation. Online estimates are based on approximate driving distance. The price is confirmed when you book. If it changes before you book (for example, a surcharge period starts), we’ll show you the new price and ask you to confirm it; we never charge a price you haven’t been shown.
• Saved quotes. You can save a quote and book it later. A saved quote is re-priced when you book it, and the price may be different.
• Custom pricing. Some orders (for example, very heavy loads or loads too large for the selected vehicle) are reviewed and priced by our dispatch team. We’ll email you the price; nothing is charged until you book at that price.
• Accuracy. You’re responsible for accurate addresses, contact names and phone numbers, pickup times, weights, piece counts and descriptions. Inaccurate information can delay a delivery and may lead to additional charges.
• Service area and timing. We’re based in Columbia and serve Columbia and the Midlands of South Carolina. Trips outside that area are accepted case by case, and we may decline them. Delivery times are estimates. Rush service means your order is picked up ahead of standard orders and driven straight to the drop-off. For trips up to about 50 miles that is targeted at about two hours; longer rush trips take as long as the drive, and the estimate you see when booking reflects that. Traffic, weather, and pickup or receiver delays can affect any delivery, and we don’t guarantee a specific delivery time unless we’ve agreed to one in writing.

3. Additional charges

The following may be charged after booking when they apply. We’ll email you the reason and amount for any additional charge.

• Wait time. Free waiting time is included at each stop (shown when you book); after that, wait time is charged at the rate shown when you book.
• Heavier or larger than declared. If the shipment is heavier or larger than you declared, the price difference can be charged, or the driver may decline it.
• Loading help and inside delivery. If the driver has to load, unload, carry items inside or use stairs and it wasn’t booked, it can be added.
• Failed attempts and return trips. If the pickup or delivery can’t be completed because no one is available, the location is closed or inaccessible, the shipment isn’t ready or isn’t as described, or items must be returned to the pickup location.
• Other costs we incur at your request, such as parking or tolls, with your approval.

4. Payment

Card payments are processed securely by Stripe; we never see or store your full card number. When you book, we place a hold on your card for the delivery price plus a buffer for possible additional charges (25% of the price, at least $15 and at most $75), and drivers are dispatched once the hold is approved. Your card is charged after delivery for the delivery price plus any additional charges described in section 3, up to the amount held, and the rest of the hold is released. You authorize us to charge the held card for those amounts. Deliveries scheduled more than 5 days ahead are charged when booked. Additional charges that don’t fit in the hold can be paid online from the order page. Approved business accounts may be invoiced instead, under the payment terms we agree with you. Unpaid balances may result in suspension of your account, and you agree to pay reasonable collection costs for amounts that remain unpaid.

5. Cancellations and refunds

• You can cancel an order in the app at no charge until a driver accepts it. The hold on your card is released (your bank may take a few days to remove it from your statement), and any card payment already made is refunded in full to the original card, usually within 5–10 business days.
• After a driver has accepted the order, contact dispatch at (803) 949-7034 to cancel. Once a driver has accepted, they are on the way to your pickup, so cancelling before pickup costs a flat $50 TONU (truck ordered, not used) fee, charged to your card (or from its hold) with the rest released or refunded, and account customers see the fee on their next invoice.
• After pickup, a return-trip or failed-attempt charge may apply for work already done.
• Saved quotes that haven’t been booked can be deleted at any time.

6. What we can and can’t carry

You must package shipments so they survive normal transport, and each order must fit the vehicle selected. You are responsible for loading and unloading. If our driver loads, unloads or carries a shipment as a booked service, no single piece may weigh more than 75 lbs. We don’t provide liftgate or freight service. We will not knowingly carry:

• hazardous materials (including flammable, explosive, corrosive, toxic or radioactive items);
• firearms, ammunition, or weapons;
• illegal items or controlled substances, or anything that requires a license we don’t hold;
• cash, gift cards, negotiable instruments, precious metals, jewelry or similar valuables;
• live animals, human remains, medical waste, or Category A infectious substances;
• alcohol or tobacco for delivery to anyone under 21; or
• anything that is unsafe, improperly packaged, or not as described.

Medical specimens and samples (for example exempt specimens and UN3373 Biological Substance, Category B) are carried only when the sender has packaged and labeled them as the regulations require, in sealed, leak-proof packaging. We don’t open or repackage shipments.

Drivers may refuse or return any shipment they reasonably believe falls into these categories or is unsafe to carry, and a failed-attempt charge may apply. You’re responsible for any fines, damages or costs caused by a shipment that breaks this section.

7. Pickup, delivery and proof of delivery

Drivers record the pickup and delivery in the Driver app. At delivery we collect a photo and the receiver’s signature, and the app records the driver’s location and the time at each stop. You can see the driver’s live location and this proof of delivery in your account and on the order’s tracking link. Anyone you share a tracking link with can see the order’s status, the driver’s first name, photo, vehicle and live location while it’s underway. A delivery is complete when the shipment is handed to a person at the delivery address, or left in a place you or the receiver have directed.

8. Loss, damage and claims

• Our responsibility. We’re responsible for loss of or damage to a shipment caused by our negligence while it’s in our care, from pickup until delivery.
• Cargo insurance. We carry commercial cargo insurance on shipments in our care. A certificate of insurance is available on request.
• Limit. Unless we’ve agreed otherwise in writing (for example, in a business account or service agreement), our liability for loss or damage to a shipment is limited to the actual value of the items lost or damaged (proved by invoice or receipt), up to the limits of our cargo insurance. If a shipment is especially valuable, tell us its value before pickup so we can confirm it’s covered.
• Not covered. We aren’t responsible for loss or damage caused by improper packaging, the nature of the items (such as fragile or perishable goods), items we couldn’t inspect, inaccurate information you gave us, items left as you or the receiver directed, events outside our control (such as severe weather, accidents caused by others, or acts of authorities), or for indirect losses such as lost profits or missed deadlines.
• How to claim. Report visible damage or missing items to us within 24 hours of delivery (or of the scheduled delivery time, for a missing shipment), and send a written claim with photos and proof of value to info@choicedeliverysc.com within 30 days. Keep the packaging and items for inspection. Claims don’t reduce or delay payment for the delivery.

9. Drivers

Drivers on our platform are independent contractors, not employees, unless we’ve agreed otherwise in writing. To drive with us you must be at least 21, hold a valid driver’s license and the auto insurance required by South Carolina law, keep your documents current in the Driver app, consent to a background and driving-record check, and follow our safety and delivery procedures, including recording proof of delivery at the stop. Drivers are paid the amount shown for each job in the Driver app; the customer’s price is separate and isn’t shown to drivers. We may pause or end a driver’s access for expired documents, safety concerns, fraud (including falsifying location or proof of delivery), or breaking these Terms.

10. Acceptable use

You agree not to misuse the Services, including by: giving false information; booking deliveries for illegal purposes; harassing or endangering drivers, receivers or staff; interfering with tracking, location or proof-of-delivery features; trying to access accounts or data that aren’t yours; or copying, scraping or reverse-engineering the Services.

11. Disclaimers, limits and other terms

• Apart from the commitments in these Terms, the Services are provided “as is.” We work to keep the apps and website available and accurate, but they may sometimes be unavailable or contain errors.
• To the fullest extent the law allows, our total liability for any claim relating to the Services is limited to the amount you paid for the order the claim relates to (or, for loss or damage to a shipment, the limit in section 8). Nothing in these Terms limits liability that can’t be limited by law.
• You agree to indemnify us against claims, fines and costs arising from your shipments, the information you give us, or your breach of these Terms.
• These Terms are governed by the laws of the State of South Carolina. Any dispute will be handled in the state or federal courts located in Richland County, South Carolina, and you and we consent to their jurisdiction. Before going to court, please contact us so we can try to resolve it informally.
• A written agreement signed by us (such as a business contract) controls over these Terms where they conflict. If any part of these Terms is found unenforceable, the rest stays in effect.
• We may update these Terms. We’ll post the new version here with a new effective date, and for significant changes we’ll notify account holders by email. Using the Services after an update means you accept it; changes don’t apply to orders already booked.

12. Contact us